About Us

Age Concern Tyneside South (ACTS) is an independent, local charity working in the Borough of South Tyneside supporting people over the age of 50.

Our Vision

That all older people living on South Tyneside can live fulfilling lives within supportive communities.

Our Mission

We will provide services and activities which maintain older people’s choice and control; improve well-being; and enable healthier and happier ageing. We will champion the issues important to older people and positively challenge negative perceptions of ageing.

Our Values

Our work is underpinned by a set of values which help us decide our priorities and inform how we work, both within the organisation and externally.

We value honesty; fairness; clarity; transparency; and working inclusively.

This means that we :-

  • Work with all older people
  • Act on what they tell us is important to them
  • Promote positive perceptions of older people and ageing
  • Work with partners and communities to make things better
  • Respond quickly to the challenges facing older people

ACTS wants people in South Tyneside to enjoy their older age, free from poverty debt; maintaining control and choice over their affairs and activities for as long as possible; living independently, with support if needed; and feeling well connected with family and friends within supportive communities.

We want older people to feel less anxious or worried and more confident and connected, as a result of their experience with us.

Our People

We ensure all our staff have the appropriate training, are up to date with the latest developments in their areas of expertise and deal with all their contacts in an impartial, confidential and friendly way.

Equality and Diversity

We are committed to promoting equality and diversity. We recognise that every person is an individual with different needs, preferences and abilities.

We aim to reflect this diversity in everything we do, including making our services inclusive and accessible to older adults from all sections of the community, and attracting and retaining a diverse workforce.

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