Information and Advice Officer – One is Needed

Updated on Wednesday 07/09/2022

This position has now been filled. Thank you to all who Applied.

Employment Vacancy – Information and Advice Officer

Job Title: Information and Advice Officer

Hours:  35 hours per week Monday – Friday plus 1 in 4 Saturday mornings (job share considered)

Salary:  £21,000 – 24,500 per annum

Contract: Initially 18 months

Accountable to: Information and Advice Manager

Location: South Tyneside

Whilst knowledge and experience are valuable, we invite those with a passion for supporting people to apply, irrespective of experience. Training will be provided, and there may be opportunities for development.

For an informal discussion about this role, please contact I & A Manager, Ruth Dawson on 07801067264

Age Concern Tyneside South (ACTS) is a registered charity which promotes the wellbeing of older people living in South Tyneside, improving their quality of life and helping them maintain their independence.

We have an exciting opportunity for a passionate and motivated individual to train to work within the within the Information and Advice Team. You will provide support to older people with issues that arise, including financial difficulties, ill health, living arrangements and care needs. You will work with clients to develop and monitor effective support plans, enabling to resolve their issues, effectively manage life changing events, and maintain their independence.

Although desirable, it is not essential to have knowledge of the welfare benefits system, as full training will be given. We seek candidates who have an understanding of the issues facing older people, experience of delivering excellent customer service and excellent communication skills with a track record of keeping accurate records.

You will deliver information and advice in a variety of settings including in-house, home visits and at outreach services. You must have the ability to travel freely for work purposes.

For the full Job Description and for an application pack, please
email stating “I&A Officer” in the subject line.
Or contact Ruth for an informal discussion on 07801067264