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Information and Advice

Information and Advice

Take advantage of our free, confidential and impartial advice. In the past year we have helped over 4000 people to claim over £3 million in additional benefits, grants, income and reduced bills.

Our advisers have experience in dealing with a wide range of issues concerning :

• Benefits and income

• Money management

• Housing issues

• Social care issues

• Energy costs

• Other issues affecting older people

What do I need to do next?

You can:

• Arrange appointment at our office on Beach Road, South Shields

• Arrange a telephone appointment

• Arrange a home visit if you are unable to get out

• Visit one of our drop in advice sessions held in community venues across South Tyneside

Call 0191 4566903 or email to make an appointment with the information and advice team.

START (South Tyneside Advocacy Resource Team)

This service is available for older people who may have experienced a significant life event or need support to cope with issues that can arise later in life, which can have a dramatic impact on their day-to-day living.

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Energy Advice

ACTS provides tailored advice and support on a range of issues relating to home energy and winter health as well as signposting clients to relevant internal and external services for other assistance.

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Integrated Service

Our Integrated Service offers a wide range of support to holistically meet the needs of older people living in South Tyneside. A Single Point of Contact team can book you an appointment to see an Advisor, Support Worker or Handyperson, or they can direct you to the most appropriate person or signpost to other services.

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Link Workers

Do you sometimes feel lonely or isolated? Meet with one of our Link Workers and they will help get you connected to the things you want to do, whether with us at ACTS or anywhere else across the borough.